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Inspiring Women

Inspiring Women Every Wednesday: Deepa Dey (On World PR Day)

Head Communication & Sustainability, Nutrition and Special Projects at Hindustan Unilever Limited Let’s Get Inspired In Conversation with Deepa Dey – Preeti Juneja Q. What motivated you to pursue a career in PR? Tell us your story. My career in comms was totally unplanned, and the decision to join PR was also sudden. In fact, when I joined, I was not even aware of the discipline and what it entails. After doing my Masters in English, I was keen to pursue journalism and was working as a stringer with The Economic Times in Calcutta while doing my MPhil. The need to be self-reliant pushed me to join Amrita Bazaar Patrika as a part of their relaunch team. Soon, I learned that The Statesman was hiring, and I applied and was among the four people selected. At this juncture, I got a call from a headhunter who told me about the opening at The Park Hotels. I went for the interview and was offered the job – someone decided to take a punt on a newbie, and there I was! And here I am! Q In your view, how is PR and Digital Marketing related? I prefer to look at this question differently. Instead of looking at it from the input side, which is what this question is trying to do, I prefer to look at it from the other side – what is the best route for the message to land well with the stakeholder? It is best to start with what the expectation is from the comms outreach – is it product/service uptake, awareness generation, or issue management? Once that is defined, the route to take there will be easy. For a startup that wants to focus on product uptake, it is best to use digital platforms to do performance marketing and not worry about large format stories in pink paper. But for a company that wants to bring about policy changes to support business growth, large format stories and edit pieces are critical. Insta reels may not necessarily help in that space. It is always better to clearly articulate what “win” looks like before choosing the pathway towards it. Q. What are the best practices for posting news on social media? News in today’s world is emerging from smart devices connected to the ubiquitous network. Everyone is documenting the world around and sharing this. Various social media platforms that we use are, inadvertently, becoming aggregators of these contents. Algorithms are pushing content to us, and we are all living in a bubble. In a world like this, companies and brands have limited options for “posting” news. The current focus should be to shape the ‘views’ – through a set of outreaches including media and influencer engagement. These would include direct contact programmes, information dissemination through company own assets, compassionate & efficient consumer care, authentic engagement with shareholders / regulators etc. Q. Do you have a role model within your industry who has inspired you? How has that person influenced and inspired you? A day that I don’t learn, is a day wasted. I am privileged to have had many inspiring bosses, peers, and agency partners. With my deepest gratitude I share a few names – this is just a sampler – the menu is very large. We should be grateful to have had excellent role models in Prema Sagar, Madan Bahl and Dilip Cherian who have paved the way for us. Among my peers I have deep respect for Meenu Handa, Senjam Rajshekhar, Rachana Panda, Leslie McGibbon, Helen Wailes, Parul Kumar, Phil Thompson, Maria Potter, Bernadette Murdoch, Colin DSilva, Minari Shah, for the stature and strategy that they have infused into PR in India and overseas. For Nitin Mantri, Rakesh Thukral, Amit Mishra, Deepshikha Dharmaraj, Aseem Sood and Vandana Sandhir – I hold a special place in my journey – they have been dear friends and astute professionals. I am deeply honoured to have worked (and partied!) with Natasha Pal, Vijay Chako, Zeenat Khan, Sangita Kuriakose, Rikhil Seth, Dolly Tayal, Atul Sharma, Divya Bakshi, Kuheli Roy, Sakshi Mathur, Sindhu Manivannan, Sashikant Someshwar, Tarundeep Singh, Rupa Nair, Tanya DeSousa, Shaoli Das, Kinshuk Gupta, Divya Bahri and my all my ‘Dare Devils’ from Airtel. These are great professionals, and they are my people. My biggest champion and teacher in the profession has been also my ‘life’ coach – Nikhil Dey – I learn from him every day in so many ways. And I must mention one other! Q. What advice would you offer to young individuals interested in joining this profession? The sweet spot is the one between Content & Context. Understand the latter. Train yourself to raise the bar of the former. Be brave, and mighty forces will come to your aid. Always be kind. Lead with empathy. Work smart. Party Hard. Cause nothing is promised. Not even a day. Share this article Twitter Facebook LinkedIn Email WhatsApp Do you have a question for Deepa Dey ? Write to us at preeti.juneja@dreamwebindia.com About Author Deepa Dey Deepa Dey, an integrated communication, sustainability, and advocacy professional with over 30 years of experience, started her career as a journalist with a pink paper in Kolkata while pursuing her Master’s in English Literature. Deepa’s career has spanned diverse industries, from infrastructure to consumer healthcare, showcasing her adaptability and versatility. She has held leadership positions at renowned companies such as The Park, SpiceJet, Airtel, GSK, and HUL. In addition to communication, she has worked on Online Reputation Management, Advocacy, CSR / sustainability, Culture building and large-scale change management for industry-defining M&As (GSK-Novartis; GSK-Pfizer, GSK-Unilever). She is a practising Mental Health Champion and an LGBTQI+ ally at her current organisation. In addition to this, she is passionate about mentoring and has been actively mentoring organisations and individual mentees for over four years. She also received many industry awards, including the Maestro Award – 2023 (E4M), Lifetime Achievement Award -2022 (E4M), and the Top Comms Professionals in India (Reputation Today – 2017, 2020) & Exchange4Media (2022). Deepa

Inspiring Women

Inspiring Women Every Wednesday: Ritu Bararia

Acknowledged amongst Asia’s Power Women leaders 2023 Published author of the book ‘Little Joys of Communications’ In Dec 2020, she turned into a published author with her maiden book ‘Little Joys of Communications’ earning rave reviews. This is a mini gospel for aspiring communicators and publicists where she has talked about various aspects of Communications & PR. Ritu has created and conducted workshops and masterclasses on topics like Work Ethics, Leadership Skills, Integrity as a vital tool for publicists, D&I, and Safe professional Interactions. She is a passionate Communicator/Publicist who likes to call herself a constant learner. Integrated communications, External Communications, Internal Communications, Public Relations, Media Engagement & Management, Media Training, Strategic Communication, Crisis Communication, Branding communication, Social media, Industry Engagement, Press Releases, Content writing, Articles/ Blogs, Press Conferences, Corporate Affairs, Advocacy, Workshops on Soft skills in Corporate. Let’s Get Inspired In Conversation with Ritu Bararia – Preeti Juneja Q. Talking of gender mainstreaming, where women are empowered in the true sense, given the decision-making powers, and there is greater gender equality, what changes or improvements would you suggest as National President- WICCI Public Relations & Digital Marketing Council? First and foremost, I am certain many of my counterparts would agree that Public Relations is quite a women-centric profession where you will find women leading this particular profile in various organisations. However, this fact alone does not necessarily mean true women empowerment. Disparities do exist. As the National President- WICCI Public Relations & Digital Marketing Council, my key emphasis in this regard would be upon salary parity amongst genders, active involvement of women colleagues in decision making, and to take them seriously when they want to make a ‘comeback’ to work after a hiatus considering that their credibility does not go away with a few years of sabbatical. Q. To promote mentorship and support for other women in the workplace, how can WICCI help? WICCI can tie up with organisations/ institutions where the council members can go and mentor women about leadership skills, about gender sensitivities, Diversity & Inclusion and of course the PR profession at large. The main idea would be to motivate women to achieve success through various means. Q. Transitioning from being an executor to a leader in the communications field demands specific skills and education. What guidance would you offer young women aspiring to assume leadership roles? To become a successful leader in your space, firstly you need to be well versed with the industry that you are a part of so much so that you become the ‘go to’ person for all stakeholders. That I feel, is constant education in itself. You must be a team player, a people person, someone who believes in an open-door policy. Be confident, trustworthy and adaptable. Integrity, I think is very important. Critical thinking and problem-solving are vital too. Perseverance, Empathy and Mindfulness are great characteristics of a leader. Q. Can you share a leadership experience that significantly impacted you? I would like to share my stint at Bird Group where I was spearheading Marketing Communications. The ED (Late) Ankur Bhatia’s leadership style impressed me significantly. He was a great visionary, a go-getter, extremely sharp in his thinking and extremely well-versed in the industry. Most importantly, he was a people person, always available for his staff, acknowledged people’s loyalty in his own way, and was a great problem solver. He gave a free hand to the people he trusted. And the best thing, he balanced his work life and family life very efficiently which is rare for someone at his level. Q. What was the greatest communication challenge for you as a spokesperson of Kingfisher Airlines and/ or The Park Hotels? The communication between the media and me as a spokesperson was very open and mutual. I had gained the reputation of being the ‘go-to’ person for media for not just my organisation-related information but for industry-related information. Similarly, I used to receive a lot of pertinent information from the media as well. I enjoyed a great camaraderie with my media colleagues as I made myself available to them and went the extra mile to provide them with the correct information. To be honest, I did not face any communication challenges as a spokesperson. Q. If strategic communications as a way to achieve business goals is the key to enhancing brand presence and reputation, then why is it that corporate communications is mostly a one-man army or an outsourced wing? If you were at the helm of the organization, how would you conceptualize its structure? You are right in saying it’s mostly a one-man army with the majority of work being outsourced to PR firms as the extended arm of an organisation. However, pardon me for quoting the instance of Bird Group yet again, I had a well-structured in-house team under me (besides the PR firm) comprising a content writer, marketing specialist, event specialist, internal comms specialist, graphic designers, web designers and a coordinator for my department with various stakeholders. I would pretty much propose this structure to be followed by an organisation. Rapid-Fire: Chief Reputation Officer (CRO) is a need or a fad? Need What is the career progression for a corporate communications role? MD/ CEO. Is public relations education in India different from institutes abroad? Yes to an extent. Would you recommend a big brand or a small agency to manage public relations for a startup? Small agency. Can WICCI become the next BNI for India? Not really, I think both the platforms are quite different in approach. would it be? I’ll be a very good animator.   One-Liners: Can WICCI become the next BNI for India? Not really, I think both the platforms are quite different in approach. One newspaper that I trust the most: Mint. Online Reputation requires constant: Monitoring. Public relations is: Creating publicity and awareness about an organisation/ brand/ individual. About Author Ritu Bararia Ritu Bararia, National President – WICCI Public Relations & Digital Marketing Council, is a veteran Marketing and Corporate

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